Daktela - We are recording a partial deterioration of voice services from the Polish operator – Incident details

All systems operational

We are recording a partial deterioration of voice services from the Polish operator

Resolved
Degraded performance
Started 23 days agoLasted about 1 hour

Affected

Voice Services

Degraded performance from 12:55 PM to 1:45 PM, Operational from 1:45 PM to 2:10 PM

PL Voice Services

Degraded performance from 12:55 PM to 1:45 PM, Operational from 1:45 PM to 2:10 PM

Updates
  • Resolved
    Resolved

    The incident has now been resolved, and the degradation of the path between the ISPs has been rectified.

  • Monitoring
    Monitoring

    Based on our capabilities, we rerouted the network traffic for the upstream carrier via other providers to avoid the identified ISP issue on the path to them.

  • Update
    Update

    The upstream carrier has acknowledged the issue and is investigating it alongside the relevant ISP.

  • Identified
    Identified

    We have identified an increase in the number of network connections for one of our telecommunications partner for Poland. We have reported this to the relevant upstream carrier.

  • Investigating
    Investigating

    We experienced a partial degradation of voice call quality (less than 20% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.