Daktela - Infrastructure problem with AI services – Incident details

All systems operational

Infrastructure problem with AI services

Resolved
Major outage
Started 7 months agoLasted about 5 hours

Affected

Daktela cloud solution

Major outage from 11:30 AM to 3:11 PM, Operational from 3:11 PM to 4:08 PM, Major outage from 4:08 PM to 4:29 PM

Daktela Cloud-Hosted Solution

Major outage from 11:30 AM to 3:11 PM, Operational from 3:11 PM to 4:08 PM, Major outage from 4:08 PM to 4:29 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    The incident has unfortunately reoccurred. We are investigating the root cause.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation.

  • Identified
    UTC
    Identified

    We have located the source of the issue and we are working on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently experiencing global issues with AI services. We are investigating the root cause.