Daktela - Partial outage of Daktela Internal services – Incident details

All systems operational

Partial outage of Daktela Internal services

Resolved
Partial outage
Started about 1 year agoLasted 20 minutes

Affected

Daktela cloud solution

Partial outage from 12:10 PM to 12:30 PM

Daktela Cloud-Hosted Solution

Partial outage from 12:10 PM to 12:30 PM

Voice Services

Degraded performance from 12:10 PM to 12:30 PM

CZ Voice Services

Degraded performance from 12:10 PM to 12:30 PM

SK Voice services

Degraded performance from 12:10 PM to 12:30 PM

UK Voice Services

Degraded performance from 12:10 PM to 12:30 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. All services are fully operational.

  • Monitoring
    UTC
    Monitoring

    Once the investigation was complete, the affected proxy service was restarted and the connection was gradually renewed for customers' devices. The ability to make and receive calls was restored. The engineers monitored the service for a while.

  • Identified
    UTC
    Identified

    An internal investigation revealed that the issue lay with a proxy service used by some customers. This affected some customers' devices negatively.

  • Investigating
    UTC
    Investigating

    After resolving the previous outage, we received reports from some customers that their Daktela instances and devices were not working. We have started investigating the issue immediately.