Daktela - Partial outage of Swan calls – Incident details

All systems operational

Partial outage of Swan calls

Resolved
Operational
Started about 1 year agoLasted about 3 hours

Affected

Daktela cloud solution

Operational from 6:01 AM to 8:31 AM

Daktela Cloud-Hosted Solution

Operational from 6:01 AM to 8:31 AM

Voice Services

Operational from 6:01 AM to 8:31 AM

SK Voice services

Operational from 6:01 AM to 8:31 AM

Updates
  • Resolved
    UTC
    Resolved

    Call are fully operational again.

  • Investigating
    UTC
    Investigating

    Dear customers, we are still experiencing a problem with calls to the Swan mobile network. We are working hard to fix the problem. Daktela services are not affected by this outage. If you are a Swan customer and are experiencing problems, please contact Swan support directly.

  • Resolved
    UTC
    Resolved

    Call are fully operational again.

  • Identified
    UTC
    Identified

    Together with the voice operator we have identified the root cause of the problem and we are working on the fix.

  • Investigating
    UTC
    Investigating

    Dear customers, we are experiencing a problem with calls to the Swan mobile network. We are working hard to fix the problem. Daktela services are not affected by this outage. If you are a Swan customer and are experiencing problems, please contact Swan support directly.