Daktela - Suspected Issue: Cloudflare System – Incident details

All systems operational

Suspected Issue: Cloudflare System

Resolved
Degraded performance
Started over 2 years agoLasted about 1 hour

Affected

Daktela cloud solution

Under maintenance from 10:02 AM to 10:22 AM, Operational from 10:22 AM to 10:23 AM, Under maintenance from 10:23 AM to 10:47 AM, Degraded performance from 10:47 AM to 1:38 PM

Daktela Cloud-Hosted Solution

Under maintenance from 10:02 AM to 10:22 AM, Operational from 10:22 AM to 10:23 AM, Under maintenance from 10:23 AM to 10:47 AM, Degraded performance from 10:47 AM to 1:38 PM

Updates
  • Resolved
    UTC
    Resolved

    Dear customers,

    the issue stopped appearing at around 11:30 and has not occurred since. The most likely cause has been identified in the global network peering infrastructure and we'll be working with our supplier on further analysis and additional steps to be taken to mitigate further occurrence.

    Thank you for your patience

  • Monitoring
    UTC
    Monitoring

    Dear customers,

    the issue has stopped occurring before 11:30 CET. Based on the debug info we have collected and provided to the global peering network, it appears to have been an international peering failure in the global internet. We'll continue in analyzing the collected data to come up with following steps in order to prevent future occurrence.

    Thank you for your patience

  • Identified
    UTC
    Identified

    Dear customers,

    we're in contact with our global network provider (CloudFlare) to identify and resolve the issues. The impact is currently in the form of short outages lasting usually 5-10 minutes for various locations. The suspected cause is in the global network internet peering system and might be of greater nature. We'll post new updates once they are available.

    Thank you for your patience

  • Investigating
    UTC
    Investigating

    Dear Customers, According to available information, one of our interconnection partners is having network routing issues. This outage does not affect Daktela's systems themselves. Those affected may experience reduced service availability.